7-day size exchange
If the size isn’t right, you can swap it for a different size within 7 days of delivery. The product must be unused and in its original, unopened packaging.
Why unused and unopened
These products are worn directly against the skin, so for hygiene we can’t resell anything that has been opened or worn. Before opening, check the product name and size on the box against your order.
Damaged, faulty or wrong item
If your order arrives damaged, faulty, or not what you ordered, tell us within 7 days of delivery. We’ll replace it or refund you in full, even if you’ve opened it.
How to request an exchange
- Message us on WhatsApp with your order reference (it starts with VYC) and the size you need.
- Send a photo of the product in its packaging.
- We’ll reply with how to send it back. Please wait for our reply before posting anything.
Refunds for cancelled or faulty orders go back to the original payment method (or by UPI for cash-on-delivery orders), usually within 5–7 working days of approval.
Start an exchange on WhatsApp